When the request is statutory and the clock started yesterday.
A FOIA officer's job is structural. The statute sets the window. The agency's records architecture decides whether the response is on time or late. There is no third option.
You inherited the records architecture. You inherited the 8 document systems. You inherited the staff who know the workarounds and the ones who don't. The next request will land tomorrow morning. TeamSync is the platform that makes the architecture work for the FOIA officer instead of against them.
Talk to a public-sector solutions engineer · See public-sector use cases · FedRAMP authorisation pathway
What public-sector agencies use TeamSync for.
FOIA on a clock you can meet.
The statutory window is 20 business days for federal FOIA, 10 for many state regimes. The standard agency response involves locating records across 8 systems, redacting PHI/PII/CJIS material, coordinating with the originating office, and shipping a defensible package. TeamSync compresses every step — federated retrieval, AI-assisted redaction with reviewer approval, audit chain on every action. → FOIA Officer page
Records management across agency boundaries and administration changes.
NARA's General Records Schedule and the Federal Records Act don't pause for transitions. Records officers need a platform that maintains the schedule across staff turnover, agency reorganisation, and political administration changes. TeamSync's records management surface is structured around the schedule, not the org chart. → Records Officer page
FedRAMP, StateRAMP, CJIS — the authorisation pathways your agency actually needs.
The FedRAMP Moderate baseline is the floor for most federal civilian workloads; FedRAMP High is required for sensitive workloads. StateRAMP for state agencies. CJIS for any system that touches criminal justice information. TeamSync runs on the authorisation pathway your agency is on, with the documentation pack the ATO requires. → Federal Agency CIO page
A citizen-facing portal that the IG audits without flagging.
Constituent service requires a portal — for benefits applications, for licence renewals, for service requests. The IG's question is whether the portal's audit chain matches the records-of-record. TeamSync's external portal capability writes to the same audit ledger as the internal records system. One ledger. One query. → Digital Services Director page
Case-worker AI the inspector general will sign off on.
Caseworker productivity is a real opportunity. AI on case files is also a real audit risk if it isn't bounded. TeamSync's case-worker AI is permissions-aware, citation-grounded, audit-anchored. The IG asks one question — what did the AI see, what did it answer, who reviewed — and the answer is in the audit pack. → Law-Enforcement Agency CIO page
Where TeamSync fits with the public-sector stack.
You keep your case management system. You keep your benefits administration platform. You keep your GIS and your constituent CRM. TeamSync sits underneath as the records-of-record platform, the FOIA response surface, the audit ledger, and the AI grounding layer.
| Layer | Stays | Layer TeamSync owns |
|---|---|---|
| Case management systems | Yes | Records of record + audit anchor |
| Benefits administration | Yes | Documents of record + retention |
| GIS / constituent CRM | Coexist | Document grounding for AI |
| Microsoft 365 / Google Workspace | Yes | Records discipline + AI grounding |
| Legacy ECM (OpenText, Hyland) | Coexist or replace | Modern platform path |
Compliance, by name.
FedRAMP Moderate / High · CJIS · FERPA · Section 508 · SOC 2 Type II · ISO/IEC 27001:2022 · EU AI Act for case-worker AI
See the public-sector regulator map →
Read further.
- Public-sector use cases — FOIA, records management, citizen portal, case-worker AI, ATO documentation
- Customer references — anonymised outcomes by use case
- ROI — TCO model and savings categories
- Public-sector role pages — FOIA Officer, Federal Agency CIO, Records Officer, Law-Enforcement CIO, Digital Services Director
- Where to meet TeamSync — Govies, ACT-IAC, NASCIO, IACP, NIGP